Hidden Fees?

fees

Now that Pesach has past we’re in the season of Questions & Answers.  This is when summer shippers ask questions on services, timing, cost and ultimately, hidden fees…

When people ask me if there are “any hidden fees” it makes me laugh — and sigh.   I laugh because of the absurdity of the question, and I sigh because such a thought/concern exists in our niche market.

Why is this question so absurd to us?

First, why would we ruin our good name, which has taken years to establish, for a couple extra dollars?

Second, any gain from hidden fees would quickly destroy our reputation through social media like Facebook.

Third, how could I sleep at night?

Fourth, even if there were hidden fees, why would I fess up to them?  

Fifth, if you’ve seen our proposal, you know it’s very well detailed.  Why?  Because we want you to be knowledgeable and prepared, with no surprises – or hidden fees.

(Speaking of our proposals, we use a cloud-based proposal management software which tracks and reports viewing activity.  We know when somebody reads a lot or when they look only at the pricing.

The activity reports confirmed what we’ve suspected for a long time – most people don’t spend time reviewing the details of their shipment.)

Sixth, it would be an act of heresy and a very mean thing to do.

Are their potential extra charges?

Yes, there are a few unique delivery situations resulting in additional fees, which are all clearly listed & explained in the proposal.

However, if that page never gets viewed, the charges could be misconstrued at “hidden fees” — and that’s too bad because they were never hidden, just never read.

 

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