Now that Pesach has past we’re in the season of Questions & Answers. This is when summer shippers ask questions on services, timing, cost and ultimately, hidden fees…
When people ask me if there are “any hidden fees” it makes me laugh — and sigh. I laugh because of the absurdity of the question, and I sigh because such a thought/concern exists in our niche market.
Why is this question so absurd to us?
First, why would we ruin our good name, which has taken years to establish, for a couple extra dollars?
Second, any gain from hidden fees would quickly destroy our reputation through social media like Facebook.
Third, how could I sleep at night?
Fourth, even if there were hidden fees, why would I fess up to them?
Fifth, if you’ve seen our proposal, you know it’s very well detailed. Why? Because we want you to be knowledgeable and prepared, with no surprises – or hidden fees.
(Speaking of our proposals, we use a cloud-based proposal management software which tracks and reports viewing activity. We know when somebody reads a lot or when they look only at the pricing.
The activity reports confirmed what we’ve suspected for a long time – most people don’t spend time reviewing the details of their shipment.)
Sixth, it would be an act of heresy and a very mean thing to do.
Are their potential extra charges?
Yes, there are a few unique delivery situations resulting in additional fees, which are all clearly listed & explained in the proposal.
However, if that page never gets viewed, the charges could be misconstrued at “hidden fees” — and that’s too bad because they were never hidden, just never read.